RETURNS
If you are not completely satisfied with the goods received, return them to us as new and unused, within 14 days of order date, for a refund. If the product is faulty we will refund the returns cost. Safe return of the goods is the responsibility of the customer. If your goods arrive and have been damaged in transit, please take an immediate photograph. Keep all packaging and contact us as soon as possible. We cannot be held responsible for the carelessness of carriers or post men but we will do our best to help.
ITEMS LOST IN THE POST
If your order has not arrived within 15 working days of the expected delivery date it is considered lost by the Post Office/Royal Mail and a claim will have to be raised for compensation. Royal Mail will conduct an investigation after which they will refund the cost of your order to us. Only when the claim has been paid by Royal Mail can we issue replacements or a refund. Fortunately only a very small percentage of packets go missing in the postal system.
CUSTOMER INFORMATION
Vixx craft storage do not collect any personal information from visitors to our website other than information that is knowingly and voluntarily given. A "cookie" may be used which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings, although they are only used to remember registered members and provide them with historical information.
Vixx craft storage do not sell, distribute, or give away our customers' information. We understand how valuable your personal information and privacy is. Only limited personnel have access to our database, so you can be assured that any personal information that you give us, stays with us.
PAYMENT DETAILS
We do not collect your credit card or bank details, as payment is currently only conducted via Paypal's secure site.If you are still concerned about making payments via the internet, cheques or Postal Orders can be accepted, however orders will not be sent until funds have cleared.
Policy Changes
Vixx craft storage reserve the right to make changes to our policy at any time without any notification. Current customers will be notified of any privacy policy changes through e-mail or via the main website. Policy changes are immediately effective on posting.
We always welcome your comments, feedback and questions about anything and we will always respond personally.
